PRIVACY POLICY

Depending on how you interact with Grandvelluxe, we may collect:

• Full name
• Email address
• Contact number
• Billing and delivery address
• Order and purchase details
• Payment-related information
• Appointment and enquiry details
• Information provided when selling or authenticating an item
• Information you provide when contacting us
• Website usage and technical information such as browser type, device information and IP address

We collect information that is reasonably necessary to provide our products and services and operate our website.

We may use your personal information to:

• Process and fulfil orders
• Arrange delivery
• Process payments
• Respond to enquiries
• Provide customer support
• Arrange showroom visits and appointments
• Provide buying, selling and authentication services
• Assess items submitted to us
• Communicate with you about your orders or enquiries
• Improve our website and customer experience
• Send marketing communications where permitted
• Prevent fraud or unauthorised activity
• Comply with applicable laws and regulations

We may collect personal information when you:

• Place an order through our website
• Create or use an account
• Contact us
• Submit an enquiry
• Book an appointment
• Visit our showroom
• Subscribe to our communications
• Contact us through WhatsApp, email or social media
• Browse or interact with our website

We may share relevant personal information with trusted third parties where necessary to operate our business and provide our services. These may include:

• Payment providers
• Courier and delivery providers
• Website and e-commerce service providers
• IT and hosting providers
• Professional service providers
• Government authorities or regulatory bodies where required by law

We do not sell your personal information to third parties.

Payments made through our website may be processed by third-party payment providers. Grandvelluxe does not generally store complete payment card information on our own systems. Payment information may instead be processed directly by the relevant payment provider according to its own security and privacy practices.

• Enable essential website functions
• Remember preferences
• Understand website usage
• Improve website performance
• Improve your browsing experience
• Support marketing activities where applicable

Our website may use cookies and similar technologies to:

You may manage or disable cookies through your browser settings. Some website functions may not work properly if certain cookies are disabled.

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, misuse or loss. However, no electronic transmission or storage system can be guaranteed to be completely secure.

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Ask about how your personal information is being used
• Withdraw consent where applicable
• Request that we stop using your information for certain purposes where applicable

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling transactions, providing services, maintaining business records and complying with legal obligations. When information is no longer required, we may securely delete or anonymise it where appropriate.

• New arrivals
• Promotions
• Events
• Special offers
• Other Grandvelluxe updates

Subject to applicable law, you may have the right to:

To make a request, please contact us using the details below.

If you choose to receive marketing communications from Grandvelluxe, we may contact you regarding:

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us.

Our website may contain links to third-party websites, social media platforms or other external services. Grandvelluxe is not responsible for the privacy practices of these third parties. We recommend reviewing their respective privacy policies before providing personal information.

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or applicable legal requirements. Any updated version will be published on this page with a revised Last Updated date.