Return & Refund Policy | Grandvelluxe

ALL SALES ARE FINAL

All purchases made through Grandvelluxe are considered final. Due to the unique and pre-loved nature of our luxury pieces, we do not accept returns, exchanges or refunds due to change of mind, personal preference, sizing, colour preference, or any other reason after the purchase has been completed, except where required by applicable law or as expressly provided in this policy.

PRE-LOVED CONDITION

All items are pre-loved unless otherwise stated. Minor scratches, creasing, signs of wear, hardware marks, natural ageing, colour variations and other characteristics consistent with previous use are considered part of the item's condition where disclosed in the product listing. Customers are encouraged to carefully review the photographs, measurements, condition description and inclusions before completing a purchase.

AUTHENTICITY

Authenticity is extremely important to Grandvelluxe. Every item is assessed before being offered for sale. If a customer believes that an item purchased from Grandvelluxe is not authentic, the customer must provide credible and verifiable evidence supporting the claim. A refund will only be considered where, following our review and assessment, there is sufficient evidence establishing that the item sold by Grandvelluxe is not authentic, subject to applicable law.

AUTHENTICITY CLAIMS

For an authenticity-related claim, customers may be required to provide: Order or purchase details, the item purchased, a detailed explanation of the concern, supporting authentication documentation or an assessment from a recognised independent authentication service, and any other relevant evidence reasonably requested by Grandvelluxe. Grandvelluxe reserves the right to review and verify any authenticity documentation provided. An unsupported opinion, online comment, comparison photograph or disagreement with the item's characteristics does not by itself establish that an item is inauthentic.

AUTHENTICITY REFUND

Where Grandvelluxe determines, based on sufficient and credible evidence, that an item sold by us is not authentic, the matter will be reviewed for an appropriate remedy, which may include a refund, subject to applicable law and the circumstances of the transaction. The item may be required to be returned to Grandvelluxe for inspection before any refund is processed.

ITEMS THAT HAVE BEEN ALTERED

An authenticity claim may be affected where an item has been: Modified, Repaired, Altered, Replaced with non-original components, Damaged after purchase, or Professionally serviced or restored without prior notice. Grandvelluxe may request the item for physical inspection before determining the outcome of an authenticity-related claim.

CUSTOMER INSPECTION

Customers are encouraged to inspect an item carefully before purchasing, either through the product information provided online or by visiting our showroom. If purchasing remotely, customers should review all available photographs, descriptions, measurements and condition details before completing the transaction.

SALE & PROMOTIONAL ITEMS

Sale and promotional items are also sold on a final-sale basis, subject to any rights or remedies that cannot legally be excluded.

CONTACT US

For an authenticity-related concern, please contact Grandvelluxe with your order details and supporting evidence.